Claims information

Everything you need to know about our claims process.

How do customers make a claim?

How long does the process take?

What information will customers need to provide?

Who can customers speak to if they have a question?

If customers find themselves in a position where they need to make a claim we want the process to be as stress free as possible. We've put together some information for you, so you can understand our claims process and the steps customers would need to take.

Keeping loved ones aware of their policy can save customers time and stress if the worse happens to them. They could forward their policy confirmation email to them and ensure their policy documents are kept somewhere they can easily get to.

"Throughout the whole process, the customer is at the centre of everything we do and each claim is treated with empathy and understanding."

Gill, Claims Manager.

How do customers make a claim?

Making a claim is very straightforward, simply call us on 0330 123 3747. One of our specially trained claims experts will guide the customer through the process. Because each claim is different, they are investigated individually so you can relax knowing all customer claims will be given our full attention.

Once the customer has spoken to one of our team, we will send out a claim form for them to complete.

If we are made aware that a policy holder has passed away, we will try to get in touch with the loved ones of the policy holder to make a claim.

How long does the process take?

We aim to get claims paid as quickly as possible; it generally takes one month or less**, depending on the complexity of the claim and how long it takes for documents to be sent across.

Start

We are notified of a claim

We issue the claim form

We receive the completed claim form and any additional documents

We review the claim and decide if it is payable

Finished

Claim is paid

Did you know...97% of life insurance claims were paid out in 2019, helping people to protect their loved ones financially.*

What information will customers need to provide?

The customers claim expert will inform them of what information they need to provide based on their situation

Initially they will need:

  • Name of claimant
  • Policy reference
  • Details of the claim

Other documents they may be asked to provide:

document

Proof of Identification

document

Policy Schedule

document

Medical evidence of illness

document

Proof of your entitlement to the claim proceeds

document

Birth, marriage or death certificate

document

Proof of bank details

Who can customers speak to if they have a question?

We care for our customers and we are here to help answer any questions they have on making a claim, however big or small.

Our specialist claims team are on hand every step of the way to help customers or their loved ones through the claim process. Once we are aware of a claim, we will assign one of our experienced team to the case and keep them updated at each stage, to make it as simple and hassle free as possible.

Call us on: 0330 123 3747

Cignpost Life is underwritten by   iptiQ

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